Drinking Water Quality Regulator for Scotland
Area 3-J South, Victoria Quay
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If you are connected to the Public Water Supply and you have a water quality problem, you should contact Scottish Water in the first instance to provide them with the opportunity to resolve the issue. If you are dissatisfied with the response you receive you should follow Scottish Water's formal complaints procedure. This is described here: http://www.scottishwater.co.uk/contact-us/customer-service/escalating-complaints. Having followed this process, if you feel that your water quality issue has still not been resolved you may contact us and we will do our best to help.
Similarly, if you obtain your drinking water from a Private Water Supply, the responsible body is your local Authority Environmental Health Department and you should contact them in the first instance about any concerns with the supply. If you are dissatisfied with the response you receive you should follow the Local Authority's formal complaints procedure.
When contacting DWQR about a water quality problem, please provide as much information as possible, including the address of the property where the problem has occurred, the nature and duration of your concerns and details of the contact you have had with Scottish Water or the Local Authority regarding the problem.
For press enquiries please contact us via the Scottish Government Greener Communications Team on 0131 244 2598.
"Water Quality Problem? Please give the responsible body an opportunity to resolve it before you contact DWQR"