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Making a Complaint About Drinking Water Quality

The Drinking Water Quality Regulator provides a second-tier level of complaint investigation for consumers, where they are dissatisfied with the outcome of a formal complaint about drinking water quality to Scottish Water or about a complaint regarding a private water supply and the relevant local authority. This means we will normally only look at complaints that have been through the organisation’s full complaints procedure, giving them the opportunity to address concerns and put things right.

There is more information on consumer complaint investigations within the Regulator Activity tab.

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